Monday, March 23, 2009

RTA utility box murals

The RTA has been organising to have regularly vandalised utility boxes in the Leichhardt area repainted by a local artist.  The work has to be organised with the local council - the RTA preps the box and the council organises an artist to do the work.


I'm going to try and tweak the interest of Canada Bay council in doing this as well.  


The usual disjointed approach

I was surprised to see a "new kid in town" today - a private graffiti removal services truck parked in Concord.  I stopped and had a quick chat with the bloke doing the cleanup - he said that the RTA had contracted the work to Downer, who had then subcontracted it to his company.  He was painting all the sound barriers for the RTA.  


This is undoubtedly a good thing.  The barriers were a mess, presenting an unappetising slew of graffiti for 100 metres or so, visible to thousands of passing cars each day.  

I'll wait before I give the RTA a gold star for a job well done, since I want to see how the RTA reacts when the tagging starts again.  Will they get rid of any tags quickly as they appear, or will they wait two years for the wall to become an utter disaster again, before initiating a major project to repaint the lot?  

As for the disjointed effort, I suppose we will find that the managers that take care of the sound barriers work in one silo at the RTA, and those that manage the traffic lights work in another silo, and they never communicate with each other (this is not atypical of a large organisation, private or public).  The pole in the foreground is of course an RTA traffic light, which was not being touched (as far as I could see).

Almost every light pole along this stretch of road is also tagged, and the lights are generally the responsibility of Energy Australia.  Although the RTA and Energy Australia both sit on a government Graffiti Task Force, I guess it was too much to ask for them to coordinate their approach to this location, and to have all the RTA and Energy Australia assets cleaned in the one go.  We can only hope that such a thing will come to pass in our lifetime.

Some people are grubs

Canada Bay is a nice place to live - it's been voted one of the best places to live in Sydney.  We have lots of waterfront, plenty of parks, good facilities and interesting shopping precincts.

Pity about some of the residents.  A very small minority are complete pigs, expecting others to pick up after them all the time.  This is a fairly typical, and unfortunate scene at one of our waterfront parks.

This shot shows the distance to the closest bin - I measured it at 6 metres.  

They can be bothered to make the 1.3km trek from McDonalds to this park (as measured on Google Maps), but can't be bothered to make the 6m journey from this bench to the rubbish bin.

I don't understand this mentality.  Can anyone explain it to me?

Does nothing offend Australia Post?

Australia Post seems to have woken up somewhat over the last 6 months and is now making a much better effort to clean their red post boxes and green distribution boxes.  However, they still have a long way to go.  A number of post offices in our area have had graffiti scrawled over them for months, and nothing has been done about it - the post office in Majors Bay Road, Concord is a case in point.  

Here is a more extreme example of offensive graffiti on an Australia Post asset.  This has been here for some time, but I only got around to reporting it today.  


Bear in mind that an Australia Post staff member or contractor would park right in front of this box once a day to deposit sachels of mail for delivery, and another staff member would stop here once a day to pick up those sachels before heading out to deliver the mail.  I'm a reasonable person - if I worked for Australia Post and I saw this on "my" box, I'd like to think I'd do something about it - like report it, and hassle my manager occasionally if nothing was done about it.


Somewhere inside Australia Post, something is seriously broken if stuff like this is allowed to hang around for weeks before being removed - and it is only removed if a member of the public reports it.

As an aside, I usually take a photo of the nearest cross street to remind me of the location when I spot things like this.  Here is my memory jogger:


And here is the response that I got from the Australia Post website.  For some reason, their system doesn't immediately send out a confirmation email like most others.  There are quite a few more boxes like this that need cleaning, but I'll wait and see how Australia Post respond before bothering to report them.
Your request relating to Street Posting Boxes, has been received and a customer service representative will endeavour to respond to you within 2 working days.

This is an automated response.

Your Enquiry – please clean the graffit from the green post box on the corner of nullawarra ave and wilga st in concord. it is offensive - one tag says "always bring cash c*&nts"..

Thursday, March 19, 2009

You can lead a horse to water....

I rang Envy Hair & Beauty, a local Five Dock business today, to ask them if they were ever going to remove the graffiti on the side of their shop.  

Since I took the photo shown in the earlier post, it's gotten much worse.  If not quickly removed, it multiplies like wildfire.

I spoke to the manager, and she was very abrupt - she muttered something about "I just tell the landlord", and she was quite dismissive - almost rude.  I asked if she knew about the Council service where they will pay 50% of the removal cost, and she was again almost rude in her response.  It's as if she just didn't want to know - not her problem.  Somebody else's problem of course - and if she does nothing, it will magically go away.

Wednesday, March 18, 2009

RailCorp pwned

The history - late in 2008, I got a letter from RailCorp suggesting that I ask the local council to clean their rail bridge.  I didn't see why a council should be responsible for cleaning a rail bridge, but I did as was suggested and contacted Leichhardt Council.  I got their response today.

The response from Council to RailCorp is polite and structured in the usual bureaucratic fashion (I have written hundreds and hundreds of letter like this), but in essence, they are telling RailCorp to pull their head in and to not try to offload maintenance activities to councils.

Good on them.  I rang Leichhardt today and left a message for Allan Willding to let him know that he is a legend.




Returning the favour

Last year, just before the annual Ferragosto festival in Five Dock, I suggested to one of our councillors that they should do a graffiti "spring clean" along Great North Road where the festival is held.  I'm not sure if it was my suggestion that actually led to the cleanup happening or not, but the area was spruced up.

In the process, a police officer issued a parking ticket to the council graffiti truck for parking in a "no stopping" zone outside Fred Kelly Place, where a cleanup was taking place.  The truck has to park close to the site being cleaned, as the pressure hose will only reach so far, and there are limited places where a truck of that size can stop.

You might think that a police officer would exercise a bit of common sense and not issue a ticket to a council worker carrying out this sort of duty - but that was not the case.

Therefore, let me return the favour by posting this photo of a police van illegally parked in the same spot on 20 November 2008 at 1.40pm.  As I watched, an officer came out of the fish and chip shop up the road with several bags of fish and chips and jumped into the van, which then moved off.  I presume that was lunch for the staff back at the Burwood station.

The police van was there for some minutes - for all I know they waited there the entire time the fish was frying.  They didn't appear to be responding to a crime - they were responding to hunger pangs.

Under normal circumstances, I wouldn't have posted this photo - but when I found out that the council graffiti truck had been ticketed for parking here whilst performing a useful community service, I decided to post it.  Are some police officers deliberately trying to destroy any hope of inter-governmental cooperation of tackling graffiti?  Was this really in the public interest?  Whose side is this particular police officer on - the community or the criminals?  

It's a sad day when the police decide that raising revenue by ticketing a council graffiti cleanup truck is more important than actually tackling those that put the graffiti there in the first place.

Do you know who owns this cabinet?

A utility cabinet in Leichhardt, ownership unknown.


Tracking down ownership of cabinets like this can generally be a challenge if the companies concerned don't bother to attach an asset tag.

RailCorp vs Leichhardt Council

This letter is pretty self-explanatory.  I'm still waiting for a response though - it's been nearly 3 weeks.

27 February 2009
Councillor Jamie Parker
Mayor
Leichhardt Municipal Council
PO Box 45
Leichhardt NSW 2040

Dear Mr Parker

Removal of graffiti from railway structures in Leichhardt

I have had a series of correspondence with RailCorp since May 2008 regarding the removal of graffiti from a rail bridge at Charles St, Leichhardt (near the corner of Darley St).  

The last response from RailCorp in November suggested that I contact your Council in order to have it removed.  Personally, I doubt that the removal of graffiti from railway bridges is a Council responsibility, but I did phone Leichhardt Council in November to report it.

I would appreciate it if you would approach RailCorp and ask them to clean up the bridge in question, and assist them with any road closures that may be required to repaint or clean the bridge.

Yours sincerely

Rubbish dumping in Bondi

A friend of mine has her kids at Bondi Public School.  They have an ongoing problem with locals dumping quite sizable quantities of rubbish in and around the school grounds.  

They don't sit around though and wait for someone else to report it and remove it.  They get right onto it, reporting it to Waverly Council straight away and reporting dumpers if they catch them in the act.

They don't expect council to magically find out about rubbish like this and arrange for its removal.  They know that council does not have a CCTV system blanketing the suburbs, with operators sitting at terminals constantly scanning for dumped rubbish on the side of the road.  The "CCTV system" is the Mark I eyeball of local residents.

Tuesday, March 17, 2009

Lack of common sense

Frankly, I feel like a dill for having to write this letter - but someone had to do it.

17 March 2009

Mr David Young
General Manager, Operations & Sustainability
Sydney Olympic Park Authority
7 Figtree Drive
Sydney Olympic Park NSW 2127


Dear Mr Young

Damage to park signage in Bicentennial Park

I refer to signage near the Victoria Road entrance to Bicentennial Park.


A number of structures around the Victoria Road entrance were defaced with graffiti in late 2008.  Whilst the graffiti has long been removed, several signs that were damaged beyond recognition have not been replaced.  The photo above shows one of them.

May I suggest that if the removal of graffiti also removes much of the information on the sign, then the sign should be replaced.  It’s not much use to visitors in its current condition.  A nearby sign was damaged so severely, it was removed – and it hasn’t been replaced yet either.  It might also be an idea to coat the signs so that graffiti can be removed without destroying the sign.

Yours sincerely

It doesn't affect my life if the sign is stuffed - I have been to the park plenty of times, and I know my way around.  However, leaving the signage in this condition will massively inconvenience first time users of the park.  

I can understand someone being told to go and remove the graffiti, and saying "Oops" as they discovered that metho removes graffiti and signage in equal measures.  What I can't comprehend is how someone could then leave it in this condition without doing whatever has to be done to get it fixed.

It also makes me wonder how often management gets out of their offices and actually walks around the park that they are supposed to be managing - this signage has been like this since before Christmas.

Sunday, March 15, 2009

A tougher neighbourhood than ours

Detroit.

RailCorp fibs

RailCorp are doing their best to wriggle out of cleaning graffiti from a bridge in Leichhardt.  Recent correspondence from RailCorp stated that a "closedown" would be required in order to paint the bridge safely.  A "closedown" is where you stop all traffic on the line for a period - 4 hours, 8 hours, a weekend - in order to carry out an intensive set of maintenance tasks without having to worry about trains going through the site every so often.

I visited the bridge in question this week and photographed the tracks on one side of it.  Look at the weeds growing through the sleepers, and the rust on the top of the rails.  If a section of track has a lot of trains going back and forth over it, the railhead will be shiny, because the constant action of train wheels running over it removes any rust.  Rust is a sign of a rarely used or disused rail line.  So are weeds - if trains were going past here regularly, the weeds would have been knocked over by the trains.


You don't need a closedown to do work on a line that is for all intents already closed to rail traffic.  Why would RailCorp tell me that a closedown would be required to paint the bridge?  Either the Ministerial Correspondence Unit is not talking to the managers in the field responsible for this section of line, and they are just making it up as they go along to shut me up, or someone is spinning them a line.

I'm tempted to FOI the timetable for this section of line for the last few months, including the SWT (Special Working Timetable), which lists any special trains (ie, trains not in the regular timetable) that have gone past here.  The goods yard at the end of the line is showing no activity and plenty of tall weeds, so it would appear likely that the line is unused.  If the timetable shows that no trains are using this track, or they are only using it once every week or so, then someone at RailCorp has been fibbing.

Is all graffiti being reported?

About six months ago, I discovered that not all government agencies report graffiti in the same way.  Schools appear to report almost all graffiti, but I am not sure about other arms of government.  I wrote last week to the Minister for Energy, Ian Macdonald, to ask him about how Energy Australia goes about reporting graffiti to the Police.

My concern is that if they aren't reporting it, then we don't have a complete picture of graffiti on public assets.  If Police arrest and charge a culprit, they may charge them with only a tiny percentage of the offences that they have actually committed, because lazy authorities have not provided the Police with a complete picture of their graffiti situation.

Once I get a response from Ian Macdonald, I am going to ask some other ministers about how the agencies in their portfolios go about reporting graffiti.  I made sure in this instance to list most of the reports that I have made, and then asked for a COPS event number for each instance.  If Energy Australia have a COPS event number, then it's been reported properly.  If they don't........


6 March 2009

The Hon. Ian Macdonald
Minister for Primary Industries, Minister for Energy, Minister for Mineral Resources, Minister for State Development
Level 33
Governor Macquarie Tower
1 Farrer Place
SYDNEY NSW 2000


Dear Mr Macdonald

Energy Australia – graffiti reporting policy

As you may be aware the Attorney General’s Department runs an Anti-graffiti action team, of which Energy Australia is a member.

It has come to my attention that not all government authorities are reporting graffiti to the Police, even though this is strongly recommended by the Attorney General’s Department, and is plain common sense.

I have reported a number of instances of graffiti to Energy Australia over the past 9 months.  I want to be assured that as well as removing the graffiti, Energy Australia are reporting each incident to the Police for recording in the COPS database.

I have attached a list of Energy Australia case numbers, each referring to a report of graffiti that I have made to Energy Australia via telephone.  In all cases, the graffiti has been removed.  However, what I want to see is the COPS Event Number for each case, and the date each report to the Police was made.  

Please arrange for Energy Australia to provide this information to me.

If Energy Australia has not been reporting graffiti to the Police, then I would like you to explain how a failure to report fits in with the government’s anti-graffiti stance.

Yours sincerely

Kiosk Energy Australia reference number
k2051 REF 500064083
3219 REF 500064084
2829 REF 500064085
3599 REF 500064086
K1573 REF 500064087
4854 REF 500064088

50062885
50062886
50062887
50062888
50062889
50062890
50062892
50062893
50062894
50062896
50062897
500059339
500058754 
500058755
500058559
500058369
500058396
50003897
50003898
500058348
500058373
5000583470
500058371
500058372

Substation 3219 Ref 500058614
Substation k2051 Ref 500058615
Substation cp228 Ref 500058616
Substation at manning & springside Ref 500058617
Substation 4082 Ref 500058618
Substation 2178 Ref 500058619
Substation at Barnstaple & Trevanion Ref 500058630

Friday, March 13, 2009

Fix my street

They are way ahead of us in the UK - fixmystreet.com

Smashed up bus shelters and social justice

Over the last 6 months, I've reported a number of tagged and smashed up bus shelters around Canada Bay.  Most shelters and most bus signage belong to council, but some is the responsibility of the RTA, and Sydney Buses have recently been rolling out information posts with timetable information on them.  I'm not sure if Sydney Buses are responsible for the ongoing maintenance and cleaning of those posts or not.

Regardless of ownership, if a shelter has been provided for bus customers, then the least that they can expect is that it will be somewhere that they can wait in a reasonable level of comfort. For pensioners, this may mean having a clean seat to sit on, and some shelter from the elements - the sun in summer, and the wind and rain in winter.  At night, if lighting is installed, it should be working.

I've gone past bus shelters and seen customers unwilling to stand or sit in the shelter because of the amount of rubbish and graffiti within the shelter, or because the shelter has been vandalised by breaking glass panels.  It's disheartening to see pensioners standing in the rain next to a smashed up bus shelter when they clearly need to sit down and rest.  

So you can think of keeping bus shelters in good order as a social justice issue, which should be right up the alley of a Labor government.

I wrote to the Minister for Transport earlier this week asking that Sydney Buses be directed to report damaged and vandalised bus shelters and signage to the appropriate council.  I'm sure I'll get a wishy-washy response, stating that Sydney Buses have a parternship with councils and are working closely to address the problem etc etc.  If what I have seen is an indication, then stating something like that would clearly be a blatant lie.

Regardless, my aim is to get Sydney Buses to view vandalised bus shelters and signage as a problem that they have to deal with, rather than somebody else's problem.


10 March 2009

The Hon. David Campbell MP
Minister for Transport, and Minister for the Illawarra
Level 35
Governor Macquarie Tower
1 Farrer Place
SYDNEY NSW 2000


Dear Mr Campbell

Sydney Buses – graffiti reporting policy

I am writing in regard to the policy (or lack thereof) of Sydney Buses and their approach to reporting malicious damage and graffiti to bus shelters.

I am aware that most bus shelters are the responsibility of local councils or the RTA.

Many of the bus shelters and roadside seats at bus stops in the Canada Bay area have been vandalised over the last 12 months – graffiti has been sprayed on shelters, signage and seats; glass panels in the shelters have been smashed and signs have been bent or pulled out of the ground.

Much of this damage would be clearly visible to the drivers of the Sydney Buses that stop at these shelters many times per day.  However, it appears that not one driver has bothered to report damage to any bus related infrastructure to the relevant council over the last year.  Sydney Buses expect councils to discover the damage on their own, or for bus customers or residents to report it to council.

My local member said the following in Parliament on 26 June 2008:

Ms ANGELA D'AMORE: The member for Castle Hill referred to my comments on graffiti. Any commander you speak to will tell you that one of the crime prevention strategies with graffiti is to actually report it and remove it within 24 hours.

Can you please explain to me how it might be possible for councils to meet the target of removing graffiti within 24 hours from bus shelters if no one from Sydney Buses ever bothers to report it?  From a legal and technical standpoint, Sydney Buses are correct in standing back and declaring that it is “not their problem”.  However, from a whole-of-government standpoint, their bloody-minded approach to graffiti on infrastructure installed specifically for bus services is appalling.  

Most of their customers would not realise that Sydney Buses is not responsible for bus shelters – it took me some time to find out that this is the case, as information on bus shelter ownership is not readily available.  As far as the customer is concerned, the condition and quality of the bus shelter, signage and seating is ineluctably associated with the bus service.  If I catch a bus, I walk to a bus stop and rest in a bus shelter whilst waiting for the bus to arrive.  I do not walk to a council-provided roadside sign and rest in a council-provided weather sanctuary whilst waiting for a bus to arrive.

Please direct Sydney Buses to change their policies in this regard, and to become a good corporate citizen.

Yours sincerely



Thursday, March 12, 2009

Trapping trash

I have embedded this video so you can see what trash traps on waterways look like (in case you've never had a good look at one).



More sign of the times

This collection of photos was sent to me this week.  They speak for themselves.  They've been reported to Parramatta Council via their online service request system.













Tuesday, March 10, 2009

Forward progress

I am looking forward to the day when I can shutdown this blog, my job being done.  I don't see my job as reporting graffiti or complaining about pot holes - my aim is to transform the way our utilities think so that instead of them requiring me to report a problem to them, they find problems off their own bat and fix them quickly.  I am hoping that I can convince them to move from be reactive to proactive.  When that happens, I'll hang up my keyboard and find a better use for my time.

We are not talking about enormous, groundbreaking shifts in policy here, or massive bureaucratic restructurings or organisational transformations.  We are talking about small, simple changes - like the way Canada Bay Council rewards staff for reporting problems.  Each month, the names of all staff who reported something go into a hat, a name is drawn, and the winner gets a voucher or reward of some sort.  It's not expensive, it's not sophisticated, and it doesn't work for everybody - but it motivates enough people to make a significant difference at minimal cost.  

Similarly, council uses a simple online database to track graffiti.  It's not even their database - they've simply purchased access to an off the shelf system that can be used by any medium or large organisation with a graffiti problem.  Council are running reports on the database, finding out where there is a lot of repeat business, and targeting those sites for regular, proactive checks and cleanups.  How simple is that?  You can call that data mining if you want, but I call it plain common sense.

I would like to think that Energy Australia will one day move to a policy of proactive monitoring of their kiosks and substations.  They have hundreds of staff on the road everyday in Energy Australia vehicles, attending to jobs and tasks here and there.  Is it really that hard for management to ask their staff to keep an eye out for kiosks as they are driving around, and to report graffiti on any that they pass?  Are there any realistic impediments to them adopting a Canada Bay style rewards program for reporting graffiti?

Similarly, the RTA has hundreds of trucks and cars on the road everyday.  Many RTA structures are the targets of vandals - particularly bridges and noise barriers.  Is it that hard for RTA management to motivate their staff to report damage to their assets?  

Then we have Australia Post.  A postie visits a post box every day to empty out the mail.  It's not like they have to look out for post boxes as they drive past, or peer at them from across the street to see if they have been vandalised.  Instead, they stand in front of them, open them with a key and remove a sack of mail from the inside.  They get to walk around them too as the doors are on the footpath side of the post box.  The posties are obviously seeing the graffiti up close and personal - and I'm sure many of them are sick of it - so why aren't they reporting it?  What cultural change is required to motivate posties to report vandalism?  What kind of cultural sickness or malaise are they currently suffering from that stops this sort of thing from happening?

The same goes for Sydney Buses.  Buses pull up at bus stops 50 times a day or more, and sometimes those bus stops are vandalised to hell and back - but not a single driver seems to think that they might be doing their customers a favour by reporting it.  

Telstra seems to be coming around.  I was told this week that Telstra are working on a deal with Canada Bay Council that will allow council to remove graffiti from Telstra exchanges in the area.  At least I hope that's what they are intending.  I'm sure the lawyers will be working on it for the next six months before a deal is signed, but the change of heart is encouraging.

RailCorp have also put in a big effort recently to remove a huge slab of graffiti from a very badly vandalised site in the council area.  I hope this is the start of a change of heart when it comes to removing graffiti from the rail corridors - but I'm not holding out much hope just yet.  I'm worried that they won't bother going back each month to remove any minor graffiti that appears, and before we know it, the site will be a disaster area again, and RailCorp will be moaning about the huge cost of removal.

Well, you know what?  Graffiti is like cancer.  If you tackle it early and quickly, you can get it under control and even defeat it.  If you let it go, it multiplies like crazy, and you're dead meat.  If you treat it regularly and keep it under control, the cost is much lower than allowing it to go to hell, and then facing a massive bill for a huge cleanup.

The Education Department is also showing signs of a change in thinking.  I'm hoping that they might decide that it is more sensible to handover the job of graffiti removal to council, since council do it quickly, effectively and relatively cheaply.  Getting council to do it also removes a lot of the hassle that schools currently have to go through when they are vandalised.  Here's hoping that sensible thoughts don't get shot down by the bureaucracy before they are given a chance to succeed.

So I might get the chance one day to hang up my keyboard.  Here's hoping.

Bunnings, Lidcombe

Bunnings sell an enormous range of useful goodies, including rubbish bags and tools to help you pick up rubbish.  It's a pity that they don't seem to make much use of them at the Lidcombe store.  The store carpark backs onto the motorway, and a great deal of rubbish has built up against the boundary fence.  Someone is cutting the grass along the fence, so they must know it is there - but no one is doing anything about it.


They're probably using a contractor to cut the grass, and the contractor doesn't see it as their job to report the huge pile of rubbish along the fence.  Or the contractor has been engaged by the landlord, who doesn't care.  Whichever way you look at it, it's not good for Bunnings image as a good corporate citizen.


I've used the feedback form on the Bunnings website to ask them to clean this up.

Not all the rubbish is on the Bunnings side of the fence, the bike path and motorway reservation are being used for illicit dumping of bulk rubbish.