AGL site in Lilyfield

The site that I am referring to is at the bottom of Lilyfield Rd, next to where the City West Link crosses the Hawthorne Canal.  For at least six months now, I have been driving past and cursing Energy Australia for not painting the vandalised equipment cabinets that are clearly visible from the road.  

Well, yesterday I went and had a closer look, and found that I was cursing the wrong company.  It appears that the cabinets, painted the same colour as those of Energy Australia, actually belong to someone else.  As far as I can make out, they belong to AGL.  I say "as far as I can make out" because none of the equipment in the area has a tag on it identifying the owner.

I visited the AGL website and did a search for graffiti - no useful information was returned.

I then tried using the "contact us" web page, and it returned an error.

I tried calling 131 245, and found that it was a waste of time.

I rang the corporate office on 9921 2999, and they forwarded my call to 131 245!  

I then just pressed any old number and spoke to an operator, and they told me to contact the local Council.  I asked specifically whether Council's have permission to paint AGL assets, and they said yes, it's fine.

I rang Leichhardt Council on 9367 9222 and gave them the details and the Council is going to take care of it.  They try and fix this sort of thing within 48 hours, according to the lady that took my call.  

Here is one of the cabinets.  

And here are the rest.

The only indication that this might belong to AGL are these stickers, and even those don't have a company name on them.  However, they do contain the AGL logo.

I've also written the following letter to the GM of AGL:

---------

Mr Michael Fraser

Managing Director and CEO

AGL Energy Ltd

Locked Bag 1837

St Leonards NSW 2065

31 July 2008

 

 Dr Mr Fraser 

Problems reporting graffiti on AGL assets 

I tried to contact AGL today in order to report vandalism to what appears to be some of your assets.  

I have posted a map and a series of photos of some vandalised equipment cabinets at: 

http://notsep.blogspot.com/2008/08/agl-site-in-lilyfield.html 

I initially tried to use the contact form on your website to report this vandalism, but it was not working.  I also tried searching your website for information on how to report graffiti, but the search returned no useful information regarding AGL’s approach to graffiti and its removal. 

I have gone past the vandalised equipment cabinets on a number of occasions and seen maintenance crews working on the equipment either in these cabinets or in the manholes, seemingly blissfully unaware of the graffiti right in front of their noses.  

I am unsure whether these assets even belong to AGL – none of the equipment cabinets has an identifying tag or label or a contact phone number, and I could not find an asset number on any of them. 

I started by calling 131 245, but that number is useless for reporting graffiti. 

I then rang your corporate switchboard on 9921 2999, and all they did was put me through to 131 245!  I did manage eventually to talk to an operator, who told me that the local Council takes care of graffiti on your assets.  It would be helpful if that information alone was available on your website. 

I am therefore requesting the following: 

1. that you fix up the “contact form” on your website
2. that you publish some information about how to get graffiti removed from your assets on your website
3. that you instruct your maintenance crews to report graffiti through the appropriate channels in order to have it removed 

You might also want to think about putting some proper asset tags on your public property. 

If this site does not belong to AGL, I’d appreciate if you could tell me who it does belong to. 

I have reported this site to Leichhardt Council and asked them to clean it up. 

I look forward to your response. 

Yours sincerely

Not somebody else's problem