I got a response to my letter about a defaced letterbox - turnaround time was a bit under two weeks. I haven't been back to check on the status of this letterbox, but I'll be going past it in the next week and will have a look when I do so.
Check out the language though - "the complaint has been extended to the respective delivery facility".
"Extended"? How about saying, "I rang the manager who is reponsible for cleaning this up"?
"The delivery facility will take the necessary action to rectify the situation".
How about, "We're sending someone out there with a tin of red paint".
Abuse of the English language is almost as bad as abuse of public assets.