Monday, August 25, 2008

How do Energy Australia technicians report graffiti?

"How do you report graffiti to Energy Australia?"

That is the question that I asked the man in the Energy Australia station wagon parked on the left of this photo.

He started by saying that I should call Energy Australia etc etc, so I pulled him up politely and asked again - "How would you report graffiti, not me?"

I might as well have asked him to set fire to his own nostril hair.

He thought about it for a moment, then responded that he would have to talk to his manager about it.

Fair enough.

I then asked him if any of the checklists that he had with him included anything to do with graffiti or appearance.

The answer was no, and that there was a special team that goes around checking on things like that. They then arrange for a private company to come and paint over the graffiti.

From Energy Austra...

Consider those answers again.

An employee of Energy Australia, driving an Energy Australia vehicle and carrying a clipboard with Energy Australia forms and checklists on it has no idea how to report graffiti, and until that moment, had never considered that he might be required to do so.

Now he was a very pleasant bloke, and I'm not having a go at him, because it's up to his management to set the priorities, set the policies and develop the checklists and reporting mechanisms. I would have thought it would make plain good common sense to provide mobile employees like this one with a checklist that includes graffiti, and a phone number to call to report it as they see it.

As for the team that is supposed to check for graffiti, the album of 60 or so photos that I have taken of substations shows that they don't appear to be covering the inner west that often. Or, the budget for hiring private contractors to paint over graffiti has been exhausted.

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