On 18 July, I went past a Sydney Water pumping station on Concord Rd - see the map below.
On the 18th, it looked like this. So I used the Sydney Water online reporting system to report this graffiti and asked for it to be cleaned up. I was given a reference number for it.
I went past again yesterday, and it had deteriorated even further. Large tags had been applied to the brick building on two walls, and the toilet block to the right had been tagged as well.
So I went back to the Sydney Water web site to update my report, and got this response - my query had been closed.
Now I've had a few years experience running an online system like this for a large infrastructure company, and we only ever closed off jobs when the job was complete. I hope that Sydney Water aren't under the impression that something has been done about the graffiti at this site, because if they are, they're wrong.It could be of course that they've taken the information out of this system and entered it into some sort of separate maintenance system, and closed this enquiry off in the process.
Regardless, I've re-submitted the lot and now have another reference number: 080810-000008
The Sydney Water online system is quite good in that when you submit a query, you get an email with all the details. If the staff running the system have any queries, you get another email and you can go back into your query and post updates. It's how it should be.
However, they don't close the loop by sending you an email when the job is closed. I went past Drummoyne Public School earlier this week and noticed that the Sydney Water equipment cabinet that I reported back on 10 July had been cleaned up - but I never got an email letting me know that the work had been done.
They have to go the next step and close the loop. I try to close the loop with this blog - I report something, have a look a few weeks later and post an entry with an update on success or failure. It's important that people know whether action has been taken or not.
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