Dear Ms D’Amore
Follow up to fax sent on 2 May 2007
I refer to the attached fax, which was sent to your office on 2 May 2007.
It has now been two weeks, and I have not received a response, let alone a letter acknowledging receipt.
I am not that worried about whether you can bothered writing back or not. My preferred response would be to see the litter picked up around the Police Station. I walk past it each day, so it will soon be obvious whether you have done anything about it or not.
Dear Ms D’Amore
I sent a fax to your office on 2 May regarding rubbish outside the Five Dock Police Station.
I followed this up by posting a letter to your office on 17 May.
It is now 13 June – nearly a month and a half since my first attempt at contacting you, and I have had no response.
First a fax, then a letter – now an email. Do you ever both responding to your constituents? If you can’t be bothered, I’ll just send them to the local newspapers and see if they are interested in doing a story on your lack of interest in your “community”.
The matter that you reported to Angela D'Amore's office was actioned on that day by reporting the issue of litter to Council and seeking the information from the Police.
A reply with the above information was sent to you 28/05/07.
I will re-post it on 14/06.
I waited a week, and nothing came in the mail, so I tried again on 21 June. I was getting even more steamed up by this point, particularly as we were getting regular newsletters from Ms D'Amore around this time telling us what a great job she was doing of listening to the community and working for the community etc etc:
I have still not received anything from you in the mail, as stated below.
Given that your office is about 200 metres from my house, I suggest you walk up the hill, turn right, walk past the Police Station (and have a look at what I am complaining about), turn right into West St, left into xxx St and our place is about xxx metres down the road.
That will probably be a lot faster than trying to post it.
You could also stick your head in at the Police Station and have a word with the Station Commander and ask him to tidy things up. That might get better results than sending letters hither and thither. I’d do that myself, but I have not found them to be particularly receptive to members of the public. They might take a bit more notice of you.
We had some progress the following day. Part of the mystery was solved - her office had been sending her replies to our old address:
Just to let you know that the copy you posted last week has finally arrived.
I don’t know why, but it was addressed to my old address of AAA St. I checked both the fax and the letter that I sent and both had my current address of BBB St on them.
I should point out that we'd setup mail forwarding with Australia Post, and all our other mail was getting through. It seems that the Australia Post though had a bad habit of losing all letters from Angela....
Here is a copy of that letter. Note that it says that "it has been reported to the City of Canada Bay as the responsible authority to have the litter removed..."
I was a bit confused at that point. I thought the Police would have been the responsible authority, since it was their station that we were talking about. How Council got involved, I don't know. What really blew me away is that the Police Station is just up the hill from Ms D'Amore's electorate office - I have seen her chatting to patrons of the cafe that is practically next door. It's not like she couldn't have walked past (or had one of her staff walk past) to check for herself what I was writing about.
I have just phoned the Police Commissioner’s office regarding this issue. Since it is now 2 ½ months since my initial fax, I thought I would chase them up and find out what is going on.
A search of their correspondence tracking system showed no sign of any correspondence regarding the Five Dock Police Station, either in my name or Angela D’Amore’s. The person I spoke to suggested that you fax all correspondence related to this issue directly to 8263 6443 and mark it to the attention of the Correspondence Section. They will ensure that it is properly registered and taken care of.
You really start to despair a bit when you have to tell an MP how to contact a government department.
Just to be sure, I also rang Council and had a chat to one of their customer service representatives. I asked them to do a search on their correspondence tracking system to see if they could find any trace of any mention of the Police Station under my name or Ms D'Amore's. I was on the phone for quite some time, and nothing could be found.
Furthermore, I have also followed up with Canada Bay Council and they are unable to find any correspondence from your office regarding this issue.
I suggest you resend a copy of your original letter to Council as well.
The following letter was sent to me the next day. Now given everything that I have listed above, I did wonder whether anything had been sent to Council in the first place.